ORDERS

Once payment is confirmed, your order will be created and given a unique webbikroy order number.

Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Gig.

The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms of Service. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that order after review, affect the Seller’s rating and result in a warning to Seller.

An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the order was marked as Delivered.

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact the webbikroy Customer Support department for assistance. For more information about disputes,

Order cancellations and refunds please refer to the payment terms.

Orders through the sellers are completed once payment is made by the Buyer.

A milestone (on an Order with milestones) is marked as Complete after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case, the Order will be stopped and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone or to stop the Order. If the Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start.

Please note that if you choose to stop the future milestones, the current ordered milestone will not be cancelled.

Buyers may purchase a fixed-term Subscription to a specific Gig, if available on the Seller’s Gig page. During the Subscription Period, a new Order of the same Gig will be automatically created each month. By purchasing a subscription, you authorize us to automatically charge you for each Order under the Subscription from your webbikroy Balance or saved payment method, as applicable. If you do not have any webbikroy Balance or a saved payment method, you will be requested to approve the payment before the next Order.

In case a payment is not processed or made by Buyer, for any other reason, the Orders under the Subscription will be cancelled. Buyers may also cancel future Orders under the Subscription before payment is made for such future Orders. Once payment is made, the webbikroy Order Cancellation policy under the payment terms will apply.

Please note that Sellers can cancel future Orders under the Subscription 10 days before the next consecutive Order.

Certain Gigs that offer local services might require Buyers and Sellers to meet in person for the Seller to perform the service. In such cases, users should note that webbikroy does not guarantee the behavior, conduct, safety, suitability or ability of either Buyers or Sellers.

Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and webbikroy has no responsibility or liability related to any local services provided by the Sellers. If the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as to the premise owner. webbikroy Terms of Service and Community Standards remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).

Reporting Violations

If you come across any content that may violate our Terms of Service and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.

Violations

Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such users on the Site. Warnings do not limit account activity but can lead to your account losing seller statuses or becoming permanently disabled based on the severity of the violation.

Disputes and Arbitration

If the Client believes that the Service(s) are deficient, the Client shall officially notify the dealer in writing, inviting dialogue on the earliest viable possibility and giving clean indicators as to how the Service(s) have now no longer been satisfactory. After such discussions, The Supplier shall treatment any agreed faults inside an agreed, affordable timescale, now no longer usually to exceed a duration more than the unique contract. If the Client has officially notified the Supplier of this sort of deficiencies, he shall now no longer be entitled to withhold charge of any invoices that the Supplier has already submitted for the Service(s), or pay this sort of invoices because it sees fit. Neither birthday birthday celebration will be entitled to claim any credit, set-off or counterclaim towards the alternative which will justify withholding charge of any quantity due, in entire or in part.
If the dealer is not able or unwilling to treatment the above faults, the Client may also terminate the Agreement forthwith; if the Supplier feels that his Service(s) aren’t at fault or that the Client is bigoted in its judgment of the exceptional of his Service(s), and the events are not able to agree the problem amicably among them, the problem can be resolved through connection with an unbiased adjudicator who’s suitable to each events, and whose choice each events agree will be final; such an adjudicator might also decide what quantities the Supplier can be paid for his Service(s) to this point if appropriate. If, after dialogue regarding any difference, dispute or query bobbing up from this Agreement, the events are not able to attain agreement, the problem will be settled through connection with arbitration.
If the Supplier`s overall performance of its responsibilities below the Agreement is avoided or behind schedule through any act or omission of the Client, its agents, sub-contractors, experts or employees, the Supplier shall now no longer be accountable for any costs, costs or losses sustained or incurred through the Client that rise up at once or circuitously from such prevention or delay.

Respect of Reputation

The events agree to apply affordable efforts now no longer to at once or circuitously criticism every other, any in their employees, pals or companions publicly in any manner which negatively impacts the popularity of the alternative which include in posts or opinions on public forums, blogs or social networks at any time in the course of or next to the time period of the Agreement.

Non-Poaching

The Client shall now no longer, with out the previous written consent of the Supplier, at any time from the date of the Agreement to the expiry of 365 days after the ultimate date of deliver of the Service(s) or termination of the Agreement (whichever is the latest), solicit or trap far far from the Supplier or rent or try to rent any man or woman who’s, or has been, engaged as an employee, representative or sub-contractor of the Supplier with inside the provision of the Service(s).